Refund policy

At Vera Zolotareva, every order is handled with care. We want our customers to feel confident when shopping with us.

Customers may request an exchange or return within 14 days from receiving the order, provided that the item is returned in its original condition.

To be eligible for exchange or return, the item must be unused, unworn, unwashed, undamaged, free from stains, perfume, makeup marks, odors, or any signs of wear, and returned with its original packaging, tags, and proof of purchase.

All returned items will be inspected after we receive them. Vera Zolotareva reserves the right to refuse any exchange or return if the item does not meet the above conditions.

For eligible returns that are not due to a defect or an error from our side, the approved amount may be issued as store credit to be used for future purchases on our website.

If the item received is defective, damaged, or incorrect, the customer must contact us within 48 hours of delivery and provide clear photos, order details, and a description of the issue. In such cases, we will review the matter and offer the appropriate solution in accordance with applicable consumer protection laws.

Custom-made, personalized, altered, embroidered, or specially requested items are not eligible for exchange or return unless they have a clear manufacturing defect.

Shipping fees are non-refundable unless the return is due to a confirmed mistake from our side or a confirmed manufacturing defect.